At Otabu Healthcare, we strive to maintain the highest possible quality standards throughout the production process to deliver the best organic products to our consumers. Our replacement, return, and refund policies are designed with customer satisfaction as our top priority.
These policies apply only to purchases made through our official website, www.otabuhealthcare.com, and not to products bought at offline stores or third-party platforms. You can call us at 9990124444 or email otabuhealthcare@gmail.com within 7 days from delivery to request an exchange, return, or refund.
Replacement
Replacement may be considered in these situations:
- In-transit damage, reported within 24 hours of delivery.
- A delivered product with less than 50% of its total shelf life remaining, reported within 24 hours of delivery.
- Quality-related concerns, subject to verification by our internal quality control team.
The product must be returned for replacement; replacement is not permitted without a return.
Replacement will not be allowed for expired or used products.
Return
Products are delivered on a non-returnable basis. A return is only allowed when an incorrect or damaged product has been delivered.
Refund
- A refund is allowed if there is a quality issue or if Otabu Healthcare cancels the order.
- Refunds may be provided through e-vouchers, gift cards, or direct bank transfer.
- E-vouchers can be redeemed on the next purchase within their validity date.
- Bank-account refunds are processed within 7-8 business days, subject to a quality check.
- Refunds cannot be processed to third-party bank accounts. The customer requesting the refund must be the bank account holder.
- Cash refunds are not available for cash-on-delivery orders.
- Refunds are initiated only after we physically receive the returned shipment. Refunds do not apply when a self-shipped package is lost in transit.